We ship every Monday, Wednesday, and Friday. Keep in mind that holidays that fall on those days will delay shipping to the next day.
It depends on where you are. Orders are processed in 1-2 business days and are shipped quickly thereafter. Delivery details will be provided in your confirmation email.
We ship via USPS and UPS.
If delivery has not been confirmed, please reach out so that we can check on its status. If delivery has been confirmed, you will have to take your tracking number to your local post office and ask them to look into it. Please note: once an package has received delivery confirmation, Phoenix + Willow is not responsible for lost or stolen packages. Please read our Shipping Policy for more information.
Orders
We process orders within 1-2 business days. Please contact us within 24 hours of purchase with your request.
You will receive an order confirmation email with a tracking number. Use that tracking number to locate your order. If for some reason you do not receive your order confirmation, please contact us and we will give you that information.
Refunds/Exchanges
Returns and exchanges can be made within 14 days from the date of delivery confirmation. Return items must be unused, with tags on, and in its original packaging in order to be returned or exchanged. The following items cannot be returned or exchanged: Sale, Intimates, Swimwear, and Beauty & Wellness. Please visit our Return Policy page for more information.
If your item is unused, not damaged, with tags on, and in its original packaging, then it's eligible. However, the final decision on all returns is made with the item is inspected. If it smells of perfume, is damaged or is missing tags or parts, we will not grant a refund.
We want you to be happy - and for your clothes to fit! Please contact us with your exchange request within 14 days of delivery confirmation.
Once your return reaches us and is inspected and approved, we will issue a refund to your credit card or original method of payment within one day.
Other
Absolutely! We are here to help! We do our best to include size charts from the various brands we carry or measurements. Feel free to ask your sizing question and we will do our best to answer it!
Yes, we regularly offer coupon codes to our email subscribers and also offer Thank You discounts to our customers.
You can contact us through our contact page. We will be happy to assist you!
